"High-value sales demand clear advice, calm negotiation, and a sharp understanding of the market."

Working in the property industry for over 15 years and in the same town for 9 means I have built up an extensive knowledge about what people want from an estate agent and understand the local market.

With my 10 years’ experience in the property industry and having completed my Level 4 Certificate in Residential Lettings and Property Management last year I am the only FARLA qualified team member. I am also one of only 54 candidates nationally who have achieved the highest level qualification.

"For me, it’s never just about the property – it’s about understanding people, building trust, and making their journey as smooth as possible."

Having spent 20 years in the retail industry, I transitioned to the real estate sector in 2012, specifically within the Property Management department. This role demands a broad knowledge of resolving various maintenance issues, along with strong customer service skills. My approach is systematic, ensuring that I can solve problems effectively and efficiently.

“Moving home is more than a transaction - it’s a life-changing moment. My job is to make sure it’s one you’ll look back on with a smile.”

"Passion, commitment, and energy are everything missing in the industry – and I bring them in abundance."

Since joining RedDoor Homes, I’ve developed a broad skill set and grown in confidence within a fast-paced property environment.

As an Assistant Property Manager, I’ve gained valuable experience in customer service, multitasking, and time management.

I joined RedDoor Homes in April 2025 as a Trainee Property Manager, making a big career change into the property industry. Although I’m completely new to the role, I’ve embraced the opportunity to learn from the ground up and have quickly found a real interest in how the lettings process works behind the scenes.

I have lived in Rochester for 9 years and have 3 years of experience in the industry. Having worked in Foreign Exchange and Retail for a premium vintage, retail brand. I pride myself on providing excellent customer service and working well under pressure.

I joined RedDoor Homes in September 2024 and brought with me a strong attention to detail, a calm mindset, and a genuine passion for delivering excellent service. My background has always been in customer-focused roles, which has shaped how I approach communication, problem-solving, and day-to-day property management.

"Lettings isn’t just a job to me – it’s personal, and I always go the extra mile."

"Mortgages don’t need to feel overwhelming – I’m here to make the process simple, clear, and personal."

"Great marketing should feel effortless – considered, confident, and true to who you are."

I have about 8 months' of experience in all aspects of the business and my role here is a bit more tailored to my strengths of being on the front line, so I am really excited for the future!

I am currently studying for my degree in Culture, Media and Creative Industries and work at RedDoor Homes to help fund my studies. Their fresh, flexible approach allows me to work around my studies.

I joined RedDoor Homes in April 2025 as the Accounts Team Administrator, bringing with me over seven years of experience in finance and administration. My background includes almost three years working as a Property Manager in the third sector, which gave me valuable insight into both property operations and customer service.

I have over 30 years experience in the accounts industry mainly working in Travel and Tourism which has now helped me in my career transition to property. I am fairly new to the sales, lettings and property management market but I have personal experience of renting, and buying and selling properties.

"From offer to completion, I’m here to make sure the process feels seamless and well-supported."